Frequently asked questions

Of course! ofinto makes it possible!

You are welcome to visit our showroom in Zurich at the following address: ofinto ag, Hafnerstrasse 17, 8005 Zurich.

To ensure that our team is optimally prepared, we ask you to make an appointment in advance. Of course, you can still try out our chairs at home for 100 days! This also gives you a better opportunity to try out and enjoy the ergonomics of our chairs in the long term.

We offer a range of payment options:

• Payment by credit/debit card
• Purchase on account via CembraPay
• Bank transfer (prepayment) via IBAN
• Instant bank transfer from your e-banking via Klarna Online
• Google Pay

Important: For Bank transfer (prepayment) via IBAN the order will only be executed when we have received the payment.

Yes, we offer two options for payment by invoice: You can either pay in advance to ofinto ag or order by invoice via our partner CembraPay AG. If you have any further questions about payment by invoice, please contact our support team via live chat.

These are our bank details:

Name: ofinto ag

IBAN: CH70 0078 1624 7883 7200 0

Bank: St. Galler Kantonalbank

Account number: 6247.8837.2000

SWIFT code: KBSGCH22

BC number: 781

Postal account: 90-219-8

If you order via invoice, you will also receive this information separately in your order confirmation.

Our VAT number is: CHE-390.791.268 VAT. This is noted on invoices as standard.

Please check that all the details are correct and that you have not yet reached your card limit. Some card providers also temporarily stop online payments if some purchases have already been made. In this case, we ask you to use an alternative card or payment method. If nothing works, please write us via Live Chat so that we can find a solution together.

All our deliveries are free of charge, with no hidden costs. For certain products, we also offer the option of booking additional services, such as transport to the place of use (e.g. on the 5th floor without a lift). These are clearly indicated by the corresponding products and are optional.

No. Our deliveries are always free of charge - with no hidden costs. The e-mail you received is most likely a scam e-mail (see e.g. here). Please contact our customer service by e-mail via info@ofinto.ch or our Live Chat.

No. We send our parcels exclusively via DPD. E-mails from other providers are most likely scam e-mails (see e.g. here). Please contact our customer service by e-mail via info@ofinto.ch or our Live Chat.

Please leave your preferred delivery date as an order comment at checkout. We will then coordinate a timely delivery for you with our logistics partners. If you do not leave a preferred delivery date, we will deliver your order as soon as possible.

The office chairs are delivered via the DPD Comfort express parcel service with delivery by signature. After dispatch, you will receive a tracking number with which you can track the parcel, change the delivery method and adjust the delivery date.

We deliver tables and mixed orders via our shipping partner. You will be contacted by our partner by telephone within 48h (Mon-Fri) after your order to arrange the delivery time. You will then be contacted again one hour before the actual delivery.

The office chairs are delivered via the DPD Comfort express parcel service. You will receive a tracking number immediately after dispatch, which you can use to track the parcel. You can also find your tracking number at any time in your customer account in the order details. Please note that it may take a few hours until your parcel is displayed online under the tracking number.

We deliver our products throughout Switzerland within 5 days.

You can find your invoice at any time in the customer account in the detailed view of the respective order. The invoice also includes our VAT number in case you want to invoice your purchase via your company.

Please contact us via Live Chat with the corresponding order number or email us at info@ofinto.ch. We will be happy to check the order linked to your account.

Ofinto products that are as good as new can be returned in their original packaging within 100 days of the purchase date for a refund and, depending on the product, can even be guaranteed for up to 10 years . ofinto will cover the costs for the return shipment. You can select the "Return and guarantee" field in your customer account under the order. Once you have selected a reason and it has been sent to us, we will contact you with the next steps.

For detailed information, please visit the page Delivery, return and guarantee.

If, during the use of your office furniture, it becomes damaged or no longer functions properly, we ask you to select the "Return and guarantee" field in your customer account under the order. After you have filled in the form and it has been sent to us, we will contact you as soon as possible.

For detailed information, please visit the page Delivery, return and guarantee.

We will be happy to delete your customer account if you wish. Please contact us for this via our Live Chat or via e-mail at info@ofinto.ch.