Here you will find answers to frequently asked questions.
Frequently asked questions
Product questions
Answers to product questions as well as helpful documents and videos about our products can be found on the product questions page.
Order process
We attach great importance to speed. We usually answer chat inquiries immediately and emails within one working day. We process more complex inquiries as quickly as possible - quality is our top priority.
Of course! ofinto makes it possible!
You are welcome to visit our showroom in Zurich at the following address: ofinto ag, Hafnerstrasse 17, 8005 Zurich.
To ensure that our team is optimally prepared, we kindly ask you to make an appointment in advance. Of course, you can still try out our chairs at home for 100 days! This gives you a better opportunity to test and enjoy the ergonomics of our chairs over the long term.
We offer a range of payment options:
- Payment by credit/debit card
- Purchase on account via CembraPay
- Bank transfer (prepayment) via IBAN
- Instant bank transfer from your e-banking via Klarna Online
- Google Pay
Important: For bank transfers (advance payment) via IBAN, the order will only be processed once we have received the payment.
Our experts take the time to understand your individual needs. Feel free to contact us at any time and we will respond as quickly as possible. Whether by chat, phone or in the showroom - together we will find the perfect solution for your ergonomic workplace.
Absolutely! We offer customized solutions and attractive conditions for companies of all sizes. Contact us for a customized offer and benefit from our B2B expertise. You can also find more information on our business customers page.
Yes, we offer two options for payment by invoice: You can either pay in advance to ofinto ag or order by invoice via our partner CembraPay AG. If you have any further questions about payment by invoice, please contact our support team via live chat.
These are our bank details:
Name: ofinto ag
IBAN: CH70 0078 1624 7883 7200 0
Bank: St. Gallen Cantonal Bank
Account number: 6247.8837.2000
SWIFT code: KBSGCH22
BC number: 781
Postal account: 90-219-8
If you order on account, you will also receive this information separately in the order confirmation.
Our VAT number is: CHE-390.791.268 VAT. This is noted on invoices as standard.
Please check that all details are correct and that you have not yet reached your limit. Some card providers also temporarily stop online payments if some purchases have already been made. In this case, we ask you to use an alternative card or payment method. If nothing works, please contact us via the live chat so that we can find a solution together.
Delivery
For detailed information on our delivery process, please visit the Delivery, Returns and Guarantee page.
All our deliveries are free of charge, with no hidden costs. For certain products, we also offer the option of booking additional services, such as transportation to the place of use (e.g. on the 5th floor without an elevator). These are clearly indicated for the products concerned and are optional.
No. Our shipping is always free—with no hidden costs. The email you received is most likely a scam. Please contact our customer service by email at [email protected] or our live chat.
No. Our deliveries are always free of charge—with no hidden costs. The email you received is most likely a scam (see here, for example). Please contact our customer service department by email at [email protected] or via our live chat.
Please leave your desired delivery date as an order comment at checkout. We will then coordinate an on-time delivery for you with our logistics partners. If you do not leave a preferred delivery date, we will deliver your order as soon as possible.
Office chairs are shipped via the DHL/DPD express parcel service and require a signature upon delivery. Once your order has been shipped, you’ll receive a tracking number that you can use to track your package, change the delivery method, or adjust the delivery date. We ship tables and mixed orders through our freight partner. Within 48 hours (Mon–Fri) of placing your order, our partner will contact you by phone to arrange a delivery time. You will then be contacted again one hour before the actual delivery.
Office chairs are shipped via the DHL/DPD express package service. You will receive a tracking number immediately after shipment, which you can use to track your package. You can also find your tracking number at any time in your customer account under the order details. Please note that it may take a few hours for your package to appear online under the tracking number.
We deliver our products throughout Switzerland within 5 days.
Customer account & orders
You can find your invoice at any time in your customer account in the detailed view of the respective order. The invoice also contains our VAT number in case you want to invoice your purchase via your company.
Please contact us via live chat with the relevant order number or send us an email at [email protected]. We will be happy to check the link between the order and your account.
We will be happy to delete your customer account if you wish. Please contact us via our live chat or by email at [email protected].
Returns & Warranty
For detailed information on the returns and warranty process, please visit the Delivery, Returns and Warranty page.
Ofinto products that are as good as new can be returned in their original packaging within 100 days of the purchase date for a refund and, depending on the product, can even be guaranteed for up to 10 years. ofinto will cover the costs for the return shipment. You can select the "Return and guarantee" field in your customer account under the order. After you have selected a reason and it has been sent to us, we will contact you with the next steps. For detailed information, please visit the Delivery, Returns and Guarantee page.
If your office furniture is damaged or no longer functions properly during use, please select the "Return and guarantee" field in your customer account under the order. Once you have completed the form and submitted it to us, we will contact you as soon as possible. For detailed information, please visit the Delivery, Returns and Warranty page.
Didn't find the answer to your question?
If you cannot find the answer to your question here, please feel free to contact us via live chat* or at [email protected].