Your questions, our expertise: Welcome to ofinto!

All our deliveries are free of charge, with no hidden costs. For certain products, we also offer the option of booking additional services, such as transportation to the place of use (e.g. on the 5th floor without an elevator). These are clearly indicated for the products concerned and are optional.

No. Our deliveries are always free of charge—with no hidden costs. The email you received is most likely a scam (see here, for example). Please contact our customer service department by email at [email protected] or via our live chat.

No. Our deliveries are always free of charge—with no hidden costs. The email you received is most likely a scam (see here, for example). Please contact our customer service department by email at [email protected] or via our live chat.

Please leave your desired delivery date as an order comment at checkout. We will then coordinate an on-time delivery for you with our logistics partners. If you do not leave a preferred delivery date, we will deliver your order as soon as possible.

Office chairs are shipped via the DHL/DPD express parcel service and require a signature upon delivery. Once your order has been shipped, you’ll receive a tracking number that you can use to track your package, change the delivery method, or adjust the delivery date. We ship tables and mixed orders through our freight partner. Within 48 hours (Mon–Fri) of placing your order, our partner will contact you by phone to arrange a delivery time. You will then be contacted again one hour before the actual delivery.

Office chairs are shipped via the DHL/DPD express package service. You will receive a tracking number immediately after shipment, which you can use to track your package. You can also find your tracking number at any time in your customer account under the order details. Please note that it may take a few hours for your package to appear online under the tracking number.

We deliver our products throughout Switzerland within 5 days.

You can find your invoice at any time in your customer account in the detailed view of the respective order. The invoice also contains our VAT number in case you want to invoice your purchase via your company.

Please contact us via live chat with the relevant order number or send us an email at [email protected]. We will be happy to check the link between the order and your account.

We will be happy to delete your customer account if you wish. Please contact us via our live chat or by email at [email protected].

Ofinto products that are as good as new can be returned in their original packaging within 100 days of the purchase date for a refund and, depending on the product, can even be guaranteed for up to 10 years. ofinto will cover the costs for the return shipment. You can select the "Return and guarantee" field in your customer account under the order. After you have selected a reason and it has been sent to us, we will contact you with the next steps. For detailed information, please visit the Delivery, Returns and Guarantee page.

If your office furniture is damaged or no longer functions properly during use, please select the "Return and guarantee" field in your customer account under the order. Once you have completed the form and submitted it to us, we will contact you as soon as possible. For detailed information, please visit the Delivery, Returns and Warranty page.