Your questions, our expertise: Welcome to ofinto!

At ofinto, the focus is on you. Our team of experts is there for you - uncomplicated, efficient and always with a smile. Whether you need personal advice, questions about our products or support with your order - we are just a click or call away.

Live chat

Chat with us

Live chat

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E-mail

To the contact form

Phone

071 539 10 11

Visit the showroom

Learn more

Live chat

Chat with us

Live chat

To chat "Preferences" accept cookies here

E-mail

To the contact form

Phone

071 539 10 11

Visit the showroom

Learn more

Live chat

Chat with us

Live chat

For chatting
"Preferences" cookies
Accept here

E-mail

To the contact form

Phone

071 539 10 11

Visit the showroom

Learn more

Send us your request now

Whether you are a private individual or a company - we have the perfect solution for you. Let us know your requirements and we will get back to you as soon as possible.

or send us an e-mail to: info@ofinto.ch

Our promise to you

Personal advice

Benefit from our expertise in ergonomics and design. We can advise you personally - online or in our Zurich showroom.

Experts at your side

Benefit from our expertise in ergonomics and design. We can advise you personally - online or in our Zurich showroom.

Quick and uncomplicated

Your time is valuable. We respond promptly to your requests and deliver fast, customized solutions for your individual needs.

Permium service included

You are not a number with us. Our dedicated team will personally take care of your concerns - from consultation to aftercare.

Quick and uncomplicated

Your time is valuable. We respond promptly to your requests and deliver fast, customized solutions for your individual needs.

Premium service included

You are not a number with us. Our dedicated team will personally take care of your concerns - from consultation to aftercare.

Frequently asked questions

Order process
Delivery
Account & Invoice
Returns & Warranty

How quickly can I expect an answer to my inquiry?

We attach great importance to speed. We usually answer chat inquiries immediately and emails within one working day. We process more complex inquiries as quickly as possible - quality is our top priority.

Can I try out the office chairs in a showroom?

Of course! ofinto makes it possible!
You are welcome to visit our showroom in Zurich at the following address: ofinto ag, Hafnerstrasse 17, 8005 Zurich.
To ensure that our team is optimally prepared, please make an appointment in advance. Of course, you can still try out our chairs at home for 100 days! This will also give you a better opportunity to try out and enjoy the ergonomics of our chairs in the long term.

How does a personal consultation with ofinto work?

Our experts take the time to understand your individual needs. Feel free to contact us at any time and we will respond as quickly as possible. Whether by chat, phone or in the showroom - together we will find the perfect solution for your ergonomic workplace.

Can I also receive advice as a company?

Absolutely! We offer customized solutions and attractive conditions for companies of all sizes. Contact us for a customized offer and benefit from our B2B expertise. You can also find more information on our business customers page.

Which means of payment can I use?

We offer a range of payment options:

Payment by credit/debit card
Purchase on account via CembraPay
Bank transfer (prepayment) via IBAN
Instant bank transfer from your e-banking via Klarna Online
Google Pay

Important: In the case of bank transfer (prepayment) via IBAN, the order will only be processed once we have received the payment.

Can I order via invoice?

Yes, we offer two options for payment by invoice: You can either pay in advance to ofinto ag or order by invoice via our partner CembraPay AG. If you have any further questions about payment by invoice, please contact our support team via live chat.

What are ofinto's bank details?

These are our bank details:
Name: ofinto ag
IBAN: CH70 0078 1624 7883 7200 0
Bank: St. Galler Kantonalbank
Account number: 6247.8837.2000
SWIFT-Code: KBSGCH22
BC number: 781
Postal account: 90-219-8
If you order on account, you will also receive this information separately in the order confirmation.

What is ofinto's value added tax (VAT) number?

Our VAT number is: CHE-390.791.268 VAT. This is noted on invoices as standard.

My payment is being disrupted. What should I do?

Please check that all the details are correct and that you have not yet reached your card limit. Some card providers also temporarily stop online payments if some purchases have already been made. In this case, we ask you to use an alternative card or payment method. If nothing works, please write us via Live Chat so that we can find a solution together.

How much are the shipping costs?

All our deliveries are free of charge, with no hidden costs. For certain products, we also offer the option of booking additional services, such as transport to the place of use (e.g. on the 5th floor without a lift). These are clearly indicated by the corresponding products and are optional.

DPD writes to me by e-mail that I have to pay something for receiving my delivery. Is that correct?

No. Our deliveries are always free of charge - with no hidden costs. The email you received is most likely a scam email (see e.g. here). Please contact our customer service by e-mail via info@ofinto.ch or our Live Chat.

DHL writes to me by e-mail that a parcel from ofinto me is on its way and that I have to pay something to receive it. Is that correct?

No. We send our parcels exclusively via DPD. Emails from other providers are most likely to be scam emails (see here, for example). Please contact our customer service by e-mail via info@ofinto.ch or our live chat.

I would like to receive the delivery at a later date. What should I do?

Please leave your preferred delivery date as an order comment at checkout. We will then coordinate a timely delivery for you with our logistics partners. If you do not leave a preferred delivery date, we will deliver your order as soon as possible.

How does the delivery work?

The office chairs are delivered via the DPD Comfort express parcel service with delivery against signature. After dispatch, you will receive a tracking number with which you can track the parcel, change the delivery method and adjust the delivery date.
We deliver tables and mixed orders via our shipping partner. You will be contacted by our partner by telephone within 48 hours (Mon-Fri) of placing your order to arrange the delivery time. You will then be contacted again one hour before the actual delivery.

Where is my parcel?

The delivery of the office chairs takes place via the parcel express service DPD Comfort. You will receive a tracking number directly after shipment, with which you can track the package. You can also find your tracking number at any time in your customer account in the detailed view of the order. Please note that it may take a few hours until your package is displayed online under the tracking number.

When will I receive my ordered products?

We deliver our products throughout Switzerland within 5 days.

Where can I find the invoice for my order?

You can find your invoice at any time in the customer account in the detailed view of the respective order. The invoice also includes our VAT number in case you want to invoice your purchase via your company.

I can't find my order in my customer account. What should I do?

Please contact us via live chat with the relevant order number or send us an email at info@ofinto.ch. We will be happy to check the link between the order and your account.

How do I delete my customer account?

We will be happy to delete your customer account if you wish. Please contact us via our live chat or by email at info@ofinto.ch.

I don't like the product. Can I return it?

Ofinto products that are as good as new can be returned in their original packaging within 100 days of the purchase date for a refund and, depending on the product, can even be guaranteed for up to 10 years. ofinto will cover the costs for the return shipment. You can select the "Return and guarantee" field in your customer account under the order. After you have selected a reason and it has been sent to us, we will contact you with the next steps.
For detailed information, please visit the Delivery, Returns and Guarantee page.

My office furniture is damaged. What can I do?

If your office furniture is damaged or no longer functions properly during use, please select the "Return and guarantee" field in your customer account under the order. Once you have completed the form and submitted it to us, we will contact you as soon as possible.
For detailed information, please visit the Delivery, Returns and Warranty page.