The modern way for companies to buy office furniture

Marco Kellenberger has been furnishing offices for more than half a decade - from small SMEs and start-ups to large corporations. Until recently, he was employed by a traditional, brick-and-mortar specialist retailer and sold the products of well-known furniture brands. In mid-2021, he took the leap away from specialist retailers and towards ofinto. He explains his motivations in this blog.

Online business brings one thing with it: customer reviews are public. If just one mistake happens, it immediately pulls down the rating of several hundred flawless deliveries. ofinto has managed to achieve over 200 ratings with an average of 4.98. But at ofinto, customer satisfaction is more than just a number. But at ofinto, customer satisfaction is more than just a number - the customer is always the top priority here and the team is extremely focused on providing every customer with the best possible service. If a screw is missing, for example, it is delivered immediately by express delivery.

When the COVID pandemic started, many bricks-and-mortar retailers were pushed to their limits by home office requests. The business model of traditional office furniture suppliers is not designed to deliver or assemble individual pieces of office furniture to customers' homes in the shortest possible time. Rather, the processes of specialist retailers are designed for individual larger orders, which allow months between ordering and delivery. However, I believe that the business and working world is changing faster and faster. A workplace should be equipped within a week. This requires fast, digital and efficient processes.

Modern concepts such as flex-working, lounge zones and co-working spaces are becoming increasingly important in the world of work. American companies in Silicon Valley are leading the way - and intermediate zones for creative work are slowly finding their way into Swiss offices too. The classic workstation, consisting of a height-adjustable desk and an ergonomic chair, is here to stay, but its relative importance, and therefore the budget for it, is constantly decreasing. In other words, workplace equipment must become more affordable.